We are seeking a Scheduler who is immediately available to join a busy team based in the Rochester area. Role: Scheduling Administrator Hours: Monday to Friday, 8:00am - 5:00pm Location: Rochester - Fully office-based (5 days per week) Salary: £26,000 - £30,000 per annum/£13.00 - £14.50 per hour Term: Temporary (with the potential for a permanent role) Duties Receive and process installation requests from various sources (e.g., sales, customer service, project managers) Schedule installations based on fitter availability, customer preferences, and delivery timelines Utilise scheduling software to optimise routes and minimise travel time for installation crews Dispatch installation crews with accurate job information, including addresses, contact information, and specific installation instructions Monitor installation progress in real-time and address any scheduling conflicts or delays proactivelyCustomer Service: Communicate effectively with customers regarding scheduling, delivery, and installation updates Address customer enquiries and resolve scheduling issues promptly and professional Maintain excellent customer relationships and ensure high levels of customer satisfactionLogistics & Coordination: Coordinate with warehouse personnel to ensure timely delivery of furniture to installation sites Liaise with installation crews to provide support and address any on-site challenges Track and monitor ...