Receptionist - Chipping Norton THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLE The Wild Rabbit is a modern British inn - a place to eat, drink and sleep. Set in the beautiful quintessential village of Kingham in the Cotswolds, we serve locally sourced, fine dining seasonal food in a relaxed and welcoming setting. This is a fantastic opportunity for a role where no two days are the same. If you have a passion for customer service, a talent for organisation and a keen attention to detail this could be the role for you! SALARY: 12.38 per hour plus tronc HOURS: Full Time, 40 hours - Weekend work required Our opening hours are 07.30am till 12.00am Monday to Friday. RESPONSIBILITIES Act as a consistently friendly and professional point of contact for all guests, whether in person, over the phone, or via email, following all communication protocols. Anticipate guest needs and deliver exceptional service by being proactive and solution-focused. Develop in-depth knowledge of key systems, including PMS (Opera), ResDiary, MindBody, and Microsoft Office. Collaborate effectively with other departments to ensure a seamless and memorable guest experience across all touchpoints. Process payments accurately, maintaining discretion and confidence at all times. Maintain a positive, energetic attitude and contribute to a supportive and pleasant work environment. Thrive in a fast-paced setting, adapting to a variety of responsibilities, including both administrative and operational tasks. Keep all front office areas, including company vehicles, clean, tidy, and presentable throughout each shift. Arrive punctually and uphold impeccable grooming standards for every shift. Remain flexible in supporting other areas of the business as needed. Serve as a knowledgeable ambassador for the Bamford Collection, representing its values and offerings with pride. Support the company's sustainability goals by driving meaningful social and environmental initiatives aligned with our B Corp certification and vision. Encourage and inspire guests, suppliers, and partners to live and work more consciously, contributing to a lasting positive impact. SKILLS YOU WILL BRING Ability to communicate clearly and professionally across all channels-face-to-face, over the phone, and via email-to ensure guests feel welcomed and well-supported. Strong customer service skills with a proactive approach, especially in high-end or luxury environments, anticipating guest needs and exceeding expectations. Excellent time management and organisational abilities to handle multiple tasks efficiently while maintaining a calm and professional demeanour under pressure. Possession of a valid UK driving licence with a clean record, offering flexibility and reliability for guest transportation or use of company vehicles if required. Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) for managing correspondence, scheduling appointments, and handling administrative duties accurately. PERKS & BENEFITS Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.