Location: Remote (monthly travel)
Type: Permanent | Full-time (37.5 hours/week)
Hours: Monday – Thursday: 08:30 – 17:00, Friday: 08:30 – 16:00
Reporting to: Senior Service Delivery Manager
About the Role
Are you passionate about the maritime industry and ready to dive into the world of cyber security? We’re looking for a Service Delivery Consultant (Maritime) to join our team, acting as the first point of contact for our superyacht clients and supporting the delivery of cutting-edge cyber security services.
You’ll work closely with our Cyber Security Consultants based in Corsham and the Isle of Man, helping bridge the gap between maritime operations and cyber resilience. This is a fantastic opportunity to grow your knowledge in cyber security while leveraging your maritime expertise.
Key Responsibilities
Service Delivery
* Conduct scoping calls and understand client needs
* Liaise with the CEO to confirm payment terms
* Maintain CRM records in line with ISO9001
* Prepare contracts and assign consultants
* Coordinate project delivery and ensure client expectations are met
* Maintain client communication throughout the project lifecycle
* Ensure timesheets and invoicing processes are completed
* Support internal and external meetings
Client Engagement
* Build and maintain strong client relationships
* Respond to service enquiries and arrange intro calls
* Identify opportunities to expand services with new and existing clients
About You
We’re looking for someone who is:
* Experienced in the maritime sector (e.g. superyachts)
* Skilled in-service delivery and working with high-level clientele
* A confident communicator with both technical and non-technical stakeholders
* Comfortable creating professional documentation
* Eager to learn and grow within the cyber security space
Why Join Us?
* Work with a forward-thinking cyber security team
* Hybrid working flexibility
* Training and development in a growing industry
* Be part of a company making a real impact in maritime cyber resilience