Overview
Job Title: Service Offer & Portfolio Leader
We are rapidly transforming our Hospital Patient Monitoring (HPM) offers & portfolios from product-led to managed service-led customer propositions focused on helping customers achieve desired outcomes across health systems and IDNs. The design of our offers is critical to help customers adopt and optimize use of patient monitoring solutions to meet their goals and objectives at scale. In this role, you will lead a team responsible for defining, developing, launching and maintaining a portfolio of lifecycle and managed service offers globally. Your team will work cross-functionally to understand market trends, customer needs, and to shape offers consisting of technology and services that are competitive, scalable, and deliver on financial objectives while positioning us as a trusted partner in the healthcare industry.
Responsibilities
* Portfolio strategy & offer management: define and manage service offerings including segmentation, value propositions, pricing, positioning, and journey mapping to meet customer needs and business objectives. Provide clear requirements for development teams to deliver.
* Market & competitive analysis: conduct market research to identify unmet clinical and operational customer needs, trends, competitive positioning, and emerging opportunities.
* Customer experience: ensure offer outcomes and associated KPIs are defined, measurable, and scalable and that offers, pricing models, and contractual frameworks align to customer needs.
* Go-to-market execution: collaborate cross-functionally to launch and promote service offerings, ensuring clear messaging, differentiation, lifecycle management, and market readiness.
* Performance: identify key metrics, drive portfolio performance, and incorporate insights into continuous improvement. Ensure clear standards of excellence for a high performing team.
* Experience & qualifications: Acquired 10+ years of experience in service offer management or product management, preferably within a managed services company within the healthcare industry and experienced in ITIL and Agile. Strong and successful experience in developing and leading high performing teams.
* Skills: successful track record in defining and launching service offers, strong interpersonal and communication abilities, and capacity to influence diverse teams and stakeholders up to C-suite.
* Education: Bachelor’s degree in Business, Information Technology, Marketing, or related discipline; MS degree preferred.
* Requirements: Ability to perform minimum physical, cognitive and environmental job requirements with or without accommodation. Ability to collaborate and negotiate effectively within a highly matrixed and global environment, strong business and financial acumen including recurring revenue models, strategic thinking, and delivering exceptional customer experiences.
How we work
We believe that we are better together than apart. For office-based teams, in-person work is expected at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are typically executed outside of company facilities, at customers or suppliers’ locations. This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to quality healthcare. Do the work of your life to help improve the lives of others.
Precondition of employment: The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in, be willing to relocate or be within commuting distance to Cambridge, MA. #LI-PH1 #ConnectedCare
Compensation & Benefits
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. The pay range for this position in Cambridge, MA is $176,400 to $282,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our Philips Total Rewards benefits program, which includes generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and more. Details about our benefits can be found on the company website.
Equal Opportunity
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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