Sales Office Administrator
Location: Tewkesbury
Hours: Full-Time (40 hours/week)
Salary: £27,435
Job Type: Temp - Perm
Schedule: Monday - Friday with alternate Saturdays (day off in lieu)
Shift Times: 08:30 - 17:00 (Saturdays typically finish by 14:30)
Are you passionate about customer service? Do you thrive on making a difference in every interaction?
Our client, who is a leading, family-owned company committed to quality, sustainability, and outstanding service - is looking for a dedicated and enthusiastic Sales Office Administrator to join their friendly team in Tewkesbury.
In this key role, you'll be at the heart of their customer service operation, supporting their loyal customer base and internal teams with professionalism and care.
Benefits:
Competitive salary with opportunities for growth and advancement.
22 days' holiday plus bank holiday allowance; with an additional day after 3 years of service.
Refer-a-friend bonus scheme (up to £500).
Cycle to work scheme.
Discounted products and delivery options.
Aviva pension scheme (4% employee, 4.5% employer contributions).
Health and wellbeing support through Simply Health.
What You'll Be Doing
Customer Orders: Accurately process orders via phone, email, and fax, ensuring timely and correct deliveries.
Frontline Service: Be the welcoming first point of contact for visitors and callers, reflecting our values in every interaction.
Problem Solving: Resolve delivery queries and customer concerns quickly and effectively, ensuring a positive outcome every time.
Team Collaboration: Liaise with stock control, assist in invoice distribution, and support general office functions to ensure smooth day-to-day operations.
What We're Looking For
Customer Service Experience: Previous experience in a customer-facing or administrative role.
Excellent Communicator: Strong verbal and written communication skills, with a friendly, helpful attitude.
Detail-Oriented & Organised: You take pride in accuracy and can manage multiple priorities.
Team Player: Positive, adaptable, and ready to roll up your sleeves when needed