Our client is a friendly and professional medical practice in Tonbridge that is looking for an experienced Medical Receptionist to join their busy team on a temporary, part-time basis. The ideal candidate must have previous experience using the EMIS clinical system, excellent communication skills, and a strong patient-focused approach.
Hours of Work:
Monday: 7:45am - 6:00pm
Tuesday: 7:45am - 6:00pm
Wednesday: 7:45am - 6:00pm
Friday: 7:45am - 1:00pm
Key Responsibilities:
- Welcoming and assisting patients in the reception area and via telephone
- Booking, amending and cancelling appointments using EMIS
- Managing clinicians' diaries and clinic slots
- Logging patient contacts and ensuring accurate record-keeping
- Scanning, filing, uploading documents and attaching to EMIS records
- Supporting the repeat prescription process, including data entry and printing
- Processing incoming and outgoing referrals
- Sorting and actioning clinical correspondence, hospital letters and pathology results
- Managing incoming electronic workflows and allocating tasks appropriately
- Handling patient registrations, temporary patients and changes of details
- Assisting with online access requests and verifying identification
- Responding to queries on prescriptions, test results and treatment pathways
- Preparing patient paperwork before clinics, including registration packs
- Taking messages accurately and ensuring they reach the correct clinician
- Working in accordance with confidentiality, data protection and safeguarding guidelines
- Supporting the reception team with scanning clinics, audits and general administration
Essential Requirements
- Proven EMIS experience
- Previous reception or administrative experience within a medical practice
- Excellent telephone manner and communication skills
- Strong accuracy and attention to detail
- Ability to remain calm under pressure
- Reliable, organised and team-oriented
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy