Location: Rushden (Hybrid)
Full-time – Permanent Position
Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer as a time.
We have an exciting opportunity for a Service Desk Analyst to join our team in Rushden!
What we can give you:
1. Hybrid working – between our Rushden office and home
2. Great opportunities for career progression to 2nd line support
3. 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
4. Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
5. Employee Referral Scheme
6. Flexible benefits package that aims to offer something for everyone
7. GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
8. To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
9. Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva
10. Private medical cover after 12 months
11. Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme
What to expect:
12. You will be responsible for answering calls from clients, within stated time guidelines
13. Ability to analyse and interpret client enquiries to ascertain and solve their issue
14. Proactively provide accurate and creative solutions to client problems, while meeting all predefined quality measurements
15. You will be a 1st point of contact for clients to provide information, advice or instructions to assist the clients’ enquiries
16. Client satisfaction is a main priority in all work undertaken
17. Ability to record client enquiries and process paperwork/systems relevant
18. Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved
What we expect from you:
19. Relevant experience working in a customer service environment
20. Experience in a technical helpdesk environment
21. Technical qualification would be beneficial
22. Strong communication skills with clients, colleagues and management
23. You will take on full responsibility, with customers at your focus, and the ability to make good judgements
24. Taking initiative
25. Participation in an On-Call schedule and flexible if emergencies occur
26. Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded
27. You will be able to work as a team with colleagues, building relationships remotely, and discuss options with subject matter experts, vendors or management when unable to resolve an incident or request
28. Strong analytical capability
What to do next:
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.