Job Overview
Provide administrative support in line with the Trust policies, guidelines, and departmental protocols, responding to patient and staff queries in a professional, courteous, and timely manner. Manage patient admissions and discharges on Careflow and Medilogik and update records throughout the day to ensure accuracy and that medical notes are prepared and available for all patients attending the Endoscopy Department.
Responsibilities
* Provide an efficient and professional reception and clerical service to support the smooth running of the department.
* Welcome patients and relatives in a friendly, courteous manner, ensuring that information is communicated clearly and in a way they can understand.
* Answer telephone enquiries promptly and politely, taking and relaying messages accurately and appropriately.
* Email patient reports to GP surgeries in a timely and professional manner.
* Liaise effectively with the Booking Team, Nurses, Doctors, and other members of the departmental team to obtain and share information accurately, ensuring the delivery of a high‑quality patient service.
* Respond to case note requests efficiently, maintaining strict confidentiality and adhering to the Freedom of Information Act 2000 and the Data Protection Act 1998/1999.
* Manage patient admissions and discharges on Careflow and Medilogik and updating records throughout the day to ensure accuracy.
* Cashing up pre‑assessment appointments.
* Creating and cashing up medical query line appointments.
Person Specification
Essential criteria
* GCSE or equivalent
* Microsoft package experience
Desirable criteria
* NHS experience
Please note that if you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
NHS Trust does not reimburse travel expenses related to interview attendance.
Please contact us if you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support or advice: tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
We encourage applications from underrepresented groups, including people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQIA+ people.
Please note that stringent pre‑employment checks are undertaken on all successful applicants prior to commencement in post.
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