Location:
Spennymoor, County Durham
Salary:
up to £32,866 per annum (inclusive of car allowance), dependent upon skills and experience, plus Local Govt. Pension Scheme and competitive benefits
Contract Type:
Permanent
Hours:
Full Time (37 Hours per week)
About us
We are an award-winning not for profit housing association that currently owns over 9,000 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants’ current and future aspirations. We offer support that help people into work and training and increase their financial confidence and stability.
Our Plan A sets out our strategy for a realistic path to success. It's flexible. It can cope with the things we do not yet know. Importantly it’s cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make by improving lives through the provision of sustainable homes and places.
About the role
As a Rent Adviser, you’ll be there for people at moments when they really need support. Your days will be spent talking with customers, helping them understand and manage their rent, working through challenges together, and finding solutions that make a genuine difference to their lives. It’s a role built on trust, empathy, and positive conversations that help people feel secure in their home.
You’ll be part of a supportive team that’s passionate about inclusion and making a real impact in our communities. Everything you do helps people stay financially stable while also giving you the chance to build your skills and experience across housing, finance, and customer service, creating plenty of opportunities to learn, grow, and make a meaningful contribution.
About you
You’ll be a great fit for this role if you’re someone with strong communication skills who is approachable, easy to talk to, and confident supporting people through challenging situations. A proactive mindset is important, as you’ll enjoy finding solutions, taking the initiative, and helping things move forward. Just as importantly, you’ll bring empathy and understanding, with a genuine desire to support people and make a positive difference.
Experience in debt recovery would be beneficial, but it isn’t essential as we’ll give you the training and support you need to build your knowledge. What matters most are your values and behaviours. You’ll also be joining us at an exciting time as we transform the way we work through digital innovation and AI driven tools. This is your opportunity to contribute to a team that is shaping the future of housing services by making them smarter, faster, and more accessible, all while keeping people at the heart of what we do.
Benefits
In return, we offer a comprehensive package of rewards and opportunities designed to recognise your contribution and support your ongoing development.
• An engaging office environment that encourages collaboration, creativity, and growth
• A competitive salary fairly evaluated under a nationally recognised job evaluation scheme
• Additional car allowance payment of £1,850 per annum
• Up to 31.5 days annual leave per year
• Flexitime and associated option to take additional leave days for credited hours up to an agreed maximum
• Life assurance (3 x times salary) for LGPS members
• Local Government Pension Scheme (LGPS) membership with option for additional voluntary contributions
To see the fantastic benefits available to our employees, please visit here
For an informal discussion about the role please contact Joanne Burnip, Financial Inclusion Manager, via email at