Overview
One of my local government clients is seeking an experienced Homeless & Housing Solutions Officers to join their Housing Services team on a temporary basis. This is a frontline role requiring a strong working knowledge of homelessness legislation, prevention strategies, and customer-focused housing advice. You'll be joining a proactive and committed team delivering statutory duties under the Homelessness Reduction Act 2017, supporting residents to resolve their housing needs and avoid homelessness wherever possible.
Responsibilities
* Provide timely and effective housing advice and homelessness prevention support to individuals and families at risk of losing their accommodation.
* Manage cases under Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017, including taking homelessness applications and completing Personalised Housing Plans (PHPs).
* Conduct housing needs assessments, establish statutory duties, and make legally robust decisions.
* Work collaboratively with landlords, support services, and internal departments to deliver prevention and relief outcomes.
* Support clients to access temporary and permanent accommodation options, including private rented and supported housing.
* Maintain accurate records and ensure compliance with statutory timescales and council policy.
* Participate in team meetings and contribute to performance improvement activities.
Essential Criteria
* Minimum of 3 years' experience in a Homelessness and Housing Solutions role within a local authority.
* Up-to-date working knowledge of homelessness legislation, housing policy, and relevant case law.
* Experience drafting s.184 decisions, completing assessments, and managing complex caseloads.
* Strong interpersonal skills, able to deal with vulnerable individuals sensitively and professionally.
* Excellent organisational skills and the ability to work independently in a high-pressure environment.
* Proficient with housing IT systems and case management software.
* Willingness and ability to attend the office 1-2 days per week.
How to Apply
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd
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