Overview
Central Control Room Supervisor — Permanent • Grade C- £35,412 - £44,075 per annum • Working 36.5 hours per week • On-site at Birmingham
Role
We’re looking for a motivated Central Control Room Supervisor to help deliver our 24/7 Security Central Control Room Service, providing vital support that keeps our residents and customers safe every day.
This frontline leadership role involves overseeing the day-to-day operation of a busy, customer-focused control room within a 24/7 environment, ensuring services are delivered safely, professionally, and to the highest standard. Your decisions and support will make a real difference to people’s safety, wellbeing, and peace of mind.
Location: on-site at our control room in Birmingham B7.
Responsibilities
* Supervise the 24/7 operation of the Central Control Room, ensuring compliance with procedures and service standards
* Lead, motivate, and support a team of control room operatives, promoting an inclusive and high-performing culture
* Monitor performance against KPIs, service levels, and customer satisfaction targets
* Act as an escalation point for incidents and emergencies, making clear, confident decisions
* Support service development and continuous improvement across Security operations
* Champion the effective use of technology, including alarms and CCTV
What We’re Looking For
* Proven experience supervising or managing teams in a control room, security, care, call-centre, or emergency services environment
* Strong leadership skills with a supportive, calm, and professional approach
* Experience working with technology-enabled services or security systems (or the willingness to learn)
* Excellent communication and decision-making skills, especially under pressure
* A genuine commitment to customer service, quality, and value for money
What We Offer
* Opportunity to influence service improvement and innovation
* A role where your leadership truly makes a difference
* Be part of a forward-thinking, professional team
* Play a key role in delivering services that protect and support vulnerable people
Requirements and How to Apply
* If you’re ready to step into a meaningful supervisory role within a vital 24/7 service, we’d love to hear from you
* Please upload your up-to-date CV via the attachments part of your application; this is required for shortlisting
* We cannot consider applications without a CV attached
* DBS check will be undertaken
* Sponsorship is not available for this post. Applicants must have the right to work in the UK without employer sponsorship for the duration of the appointment
* Proof of right to work in the UK will be required in accordance with UK Home Office requirements before any employment offer can be confirmed
* Disability Confident Employer status and commitment to safeguarding and promoting welfare of citizens
* Reasonable adjustments or additional support available during the recruitment process upon request
* For informal enquiries please contact: Resourcing@birmingham.gov.uk, quoting ref 3984
Note: Job Description and Person Specification – Central Control Room Supervisor GrC JDPS document may be referenced in the application process.
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