One Stop - Customer Service Assistant, Framingham Earl
Apply by 16-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.
Responsibilities include:
1. Providing excellent customer service, stocking shelves, processing payments, and maintaining store appearance.
2. Encouraging customer feedback through surveys.
3. Working across various store areas including online, tills, replenishment, vending, and stock routines.
4. Practicing safety and following training protocols.
5. Participating in seasonal, community, and charity events.
6. Understanding store performance and contributing to profit goals.
7. Living our values, making everyone feel welcome, and adhering to policies.
8. Clocking in and out accurately for payroll.
9. Following security procedures and wearing safety equipment.
10. Following the 'think 25' policy when serving age-restricted products.
11. Responding promptly to assistance calls and explanations to customers.
12. Maintaining a clean, organized store environment.
13. Potentially managing the store in the absence of managers.
14. Following all training to ensure safety and legality.
15. If applicable, handling Post Office operations and passing necessary background checks.
Flexible Working
We welcome discussions about flexible working arrangements to support your life and career needs.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers at the heart of everything we do
* Respectful treatment of each other
* Working together as one team
* Making things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, lottery, and more, to serve local communities.
Additional Information
We value our colleagues and offer benefits such as discounts, insurance, health services, flexible working, and more. Please note, we only recruit individuals who have passed the school leaver’s age.
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