Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
Swansea Bay University Health Board is seeking to recruit a Senior Project Support Officer to the Health Board’s Transformation Team to support and drive service changes in a sustainable way.
You will be involved in the delivery of more complex or sensitive projects by managing and assisting elements of them on behalf of and working closely with senior project managers to plan and implement the specific projects within the Transformation Programme across Planned Care.
You should be able to demonstrate success in supporting complex service changes involving engagement with multiple stakeholders.
We are looking for skilled and enthusiastic individuals who embrace transformational change and who want to be part of this new and exciting programme.
Main duties of the job
Working as part of the Team, the post holder will provide management for specific projects at a locality or across Swansea Bay University Health Board; they will support the management of more complex or sensitive projects by managing or assisting with elements of them on behalf of more senior team members.
The post holder will be required to support, facilitate and monitor the progress of a project, service improvement or change management initiative, reporting progress and issues to more senior staff. Working as part of the project team they will also be required to provide support, training and guidance to other project staff.
The Senior Project Support Officer will also be responsible for ensuring that policies and procedures required for the projects or improvements that they are involved with are developed / implemented and that programme policies are adhered to. The post holder will also ensure that standard project management methodologies are applied to progress and successfully deliver projects.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Person specification
Aptitude and Abilities
Essential criteria
1. Adhere to and can demonstrate SBU Values & Behaviours.
2. Ability to work on own initiative and organise / prioritise own & team workload.
3. Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive.
4. Proven ability to analyse and appropriately present information so that it is easy to understand.
5. Ability to influence, persuade and negotiate with staff at different levels.
6. Ability to empower, coach and support staff. Sound judgment, decision making, and organisational skills.
7. A broad range of ICT skills.
8. Lateral Thinker with excellent communication skills. Time Management skills - Completer, Finisher.
9. Ability to develop staff, flexible and adaptable to meet all aspects of the work.
10. Leadership qualities and able to motivate others.
Desirable criteria
11. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
12. Select, develop and lead a project team.
13. Control project plans and risks using established project management methods.
Qualifications
Essential criteria
14. Educated to degree level / equivalent level of work experience and knowledge.
15. ILM Management level 3 / Project Management Qualification Level 4 or equivalent qualification/ level of work experience and knowledge.
16. ECDL or equivalent experience.
17. Evidence of Continual Professional Development.
18. Current knowledge of relevant local strategies.
Desirable criteria
19. Training methodologies
Experience
Essential criteria
20. Participation in change management projects and process re-engineering.
21. Experience of working at all levels and ability to influence at all levels of the organisation.
22. Problem identification and solving.
Desirable criteria
23. Experience of managing successful change across professional boundaries.
24. Experience of working within a project structure and managing change.
Other
Essential criteria
25. Ability to travel within geographical area.
26. Able to work hours flexibly.
27. Enthusiastic, committed, proactive and innovative.
28. Appetite for hard work and challenges.
29. Show resilience, stamina and reliability under pressure, never losing sight of objectives.
30. High level of personal integrity.
31. Flexible in approach to try new procedures and practices.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable