Community Hub Support Worker Location:10/11 Silverdale Place, Newton Aycliffe, Co. Durham, DL5 7DZ Working Hours:19 hours per week -flexibility for some evening/weekend as required Contract Type: Fixed term till 31/03/2027 Salary: £24,243-£28,930- salary to be pro rata'd Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. About the role: The Hub Support Worker provides practical and operational support to ensure the smooth day-to-day running of the Health & Wellbeing Hub. Working under the direction of the Community Hub Coordinator, the postholder will help maintain a safe and welcoming environment, support events and activities, assist community members accessing the hub, and undertake general administrative and facilities-related tasks. The role is key in ensuring the hub remains accessible, inclusive and responsive to the needs of the local community. What you'll do: Open and close the hub in line with procedures. Ensure rooms and communal areas are clean, tidy, safe and set up appropriately for daily use. Assist with room set-ups and clear-downs for activities, meetings and events. Carry out basic health and safety checks and report maintenance or repair issues to the Co-ordinator. Monitor stock levels of supplies and inform the Co-ordinator when replenishment is required. Provide on-the-day support for workshops, community activities and partner-led sessions. Welcome facilitators and community groups and ensure they are oriented to the space. Act as a visible and approachable point of contact during activities. Support attendance monitoring and feedback collection. What you'll need to succeed in the role; Good general level of education Good organisational and ability to prioritise Excellent communication and interpersonal skills. Ability to provide a welcoming and inclusive front of house support What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk Closing Date: 2026-04-08 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice various brands including, ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk