Group1 Borehamwood is looking for a Project Genius. Your role This exciting role will be a great fit for someone who delivers exceptional customer service and who is full of exciting new ideas about how to create the best customer experience. In addition to in branch training you will also become certified by the BMW Academy which means we are looking for someone keen to develop their knowledge and an ability to structure their own learning to support this. What you will be doing? Preparing the showroom and cars for the day ahead. Assist with showroom presentation and advertising. Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding Supporting the Sales department and delivering excellent customer experience. Plan, coordinate, and deliver brilliant test-drive experiences with our Group1 customers, giving them full insight into the requested vehicle during the appointment. Learn about our products so you can help our customers find the perfect fit. Enhancing the customer journey from enquiry to delivery. Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion. Cameras at the ready! Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle Your profile Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment Capable of maintaining a methodical and logical approach, particularly during busy periods Excellent communication and customer service skills Exceptional time management skills and the ability to thrive under pressure Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook Must hold a valid UK driving licence Rewards Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We’re open to flexible working options – just ask