The Department of Veterans Affairs, Indianapolis VA Medical Center is seeking motivated individuals to join their team to serve as a Medical Support Assistant. The Indianapolis VA Medical Center is hiring at multiple locations with varying tour of duties.
This is an open continuous announcement. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available. You may be referred and contacted by multiple departments and locations.
Duties of the Medical Support Assistant include:
* Provides front-line assistance to customers with questions or concerns.
* Responsible for interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
* Schedules, cancels, and re-schedules patients' appointments and/or consults.
* Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely.
* Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.
* Verifies and updates demographics and insurance information.
* Demonstrates basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
* Complies with Employee Education requirements by completing mandatory annual assignments and with any other training or education requirements as determined by the supervisor.
* Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public.
Work Schedule: Day Shift, Evening Shift, Night Shift, Weekends, and Holidays with varying tours. Compressed/Flexible: Not available. Telework: Not Available. Virtual: This is not a virtual position.
Requirements include:
* You must be a U.S. Citizen to apply for this job.
* Selective Service Registration is required for males born after 12/31/1959.
* Must be proficient in written and spoken English.
* You may be required to serve a probationary period.
* Subject to background/security investigation.
* Selected applicants will be required to complete an online onboarding process.
* Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Qualifications: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements include United States Citizenship and experience and education as described below.
* Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
* Education: One year above high school; OR
* Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Grade Determination: In addition to meeting basic requirement listed above, applicant must possess at least one year experience at or equivalent to work at the next lower level, GS5 (Full Performance level), that provides the knowledge, skills, and abilities to perform successfully the work of the position.
Benefits include paid time off, parental leave, childcare subsidy, retirement, and insurance. For more information on benefits, visit the website.
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