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Complex discharge coordinator

Somerset NHS Charity
Discharge coordinator
€40,000 - €60,000 a year
Posted: 6 June
Offer description

Employer London North West University Healthcare NHS Trust Employer type NHS Site Ealing Hospital Town 601 Uxbridge Rd Salary £42,939 - £50,697 PA Salary period Yearly Closing 18/06/2025 23:59

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
* St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

* H onesty
* A ccountability
* T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.


Job overview

The role is an integral part of the patient experience and journey in the hospital. The role acts as a main point of contact for patients and their family along with multiple partners to ensure the appropriate care plan is in place for discharge.

The aim is to remove barriers prior to discharge, aiming home first using a strength based approach.

This role is primarily for Ealing Hospital, but the employee will need to remain flexible to cover cross-site when needed


Main duties of the job

Be responsible to optimise hospital bed utilisation and reduce the length of stay by ensuring the timely, safe transfer/discharge of patients to the most appropriate and agreed environment. This will include monitoring the transfer of patients to non-acute rehabilitation centres and facilitating delayed transfers of care.

Instigate and co-ordinate meetings with patient, family/carers and community agents and facilitate joint working partnership between Primary and Secondary Care.

* Coordination with multiple professionals
* Organisation and planning ahead
* Managing relationships and communication with multiple partners
* Proactive thinking and coordinating


Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
* St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.


Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.


Person specification


Education/ Qualifications

* Degree qualification or proven ability of working to a degree level with relevant experience in the NHS/Social Services
* Evidence of formal/informal management training e.g. disciplinary/grievance, recruitment and retention, managing absence, finance and budget management
* Evidence of theoretical knowledge and practical experience in a wide variety of specialist issues such as social law, immigration and continuing care rights


Knowledge

* Experience of discharge planning within the acute setting
* Previous experience of working within a multidisciplinary team
* Experience of working with older people and their specific needs
* Experience in the management of change within teams


Skills, Abilities and Attributes

* Ability to problem solve and make decisions
* Excellent communication and documentation skills are pivotal to this role
* Ability to deal with conflict and stressful situations

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.


Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Nibu Varghese John Job title Clinical Lead, Integrated Discharge Team Email address nibu.varghesejohn@nhs.net Telephone number 02088692828

#J-18808-Ljbffr

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