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Your new company
An award-winning leader in their field, you will be part of their Sales/Customer Service team. As they go through a period of growth, they are looking to expand their team.
Your new role
Working in a friendly, supportive team, providing guidance and support to customers over the phone and responding to online queries. This multi-skilled role goes beyond a normal call centre job, acting as the interface between engineers and customers. You will also cover the showroom, so weekend work is required.
* Answer queries from customers and resolve complaints
* Build rapport with customers
* Maintain and update databases
* Escalate enquiries
* Showroom host - deal with customers face-to-face and upsell products
* Follow up on live enquiries with outbound calls
* Take incoming calls and contact potential customers
* Sell services and accessories
* Respond to enquiries via WhatsApp, Facebook, and Web Chat
Experience
Sales experience is essential; call centre and face-to-face showroom sales are advantageous. Experience with Salesforce CRM is a plus. Assist with sales admin tasks, ensuring all leads are captured in Salesforce. Follow all Health and Safety regulations and GDPR compliance. Maintain the CRM system with orders and contact notes. Meet KPIs set by the company.
What you'll need to succeed
* Excellent customer service skills and willingness to go the extra mile
* Ability to answer queries and resolve complaints
* Clear communication skills
* Teamwork ability
* Active listening skills
* Multitasking skills
* Ability to meet KPIs
What you'll get in return
* Full-time role, 5 days a week including weekends
* Monday to Saturday, 9 am - 6 pm
* Sunday, 11 am - 5 pm
* Uncapped bonus potential
What you need to do now
If interested, click 'apply now' to submit your CV or call us. For other opportunities, contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent and temporary roles. By applying, you accept our T&Cs, Privacy Policy, and Disclaimers at hays.co.uk.
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