Salary: £25,000 - 53,000 per year Requirements: 3-5 years experience in an IT support role Microsoft (or similar) certifications are desirable Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory/Azure AD Knowledge of the UK banking or financial services environment Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics Ability to prioritise workload, work independently, and remain self-motivated Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users High attention to detail with a proactive, can-do attitude Responsibilities: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal Support, contribute to, and lead IT projects as required Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents Administer Azure AD/Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies Deliver IT training, including new joiner inductions and ongoing user training Support and mentor junior team members through knowledge sharing Technologies: Active Directory Android Azure Cloud CMS CRM Support Mobile Office 365 Security SharePoint Windows Hardware ITIL Network More: We are a fast-growing financial services provider who puts our colleagues and customers at the heart of everything we do. Built on strong values, we foster a collaborative culture with a strong focus on inclusivity, integrity, and innovation. Our exciting opportunity for an IT Support Analyst will have you perform 1st, 2nd, and 3rd line support functions, being the first point of contact for all technical queries, both remotely and onsite. We offer a comprehensive benefits package including a contributory pension, generous holiday allowance, healthcare options, and support programs to ensure a positive work-life balance. last updated 4 week of 2026