Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who work directly with customers, to scientists and engineers ensuring the delivery of reliable water and wastewater services. If you're seeking a rewarding career that helps improve the environment and protect natural resources, we encourage you to join our team!
About Essential Utilities
Essential Utilities, Inc. delivers safe, clean, reliable services that enhance quality of life for individuals, families, and communities.
Operating under the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, we serve approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, superior customer service, and being a premier employer—offering a competitive benefits package and opportunities for career advancement.
We advocate for the communities we serve and are dedicated stewards of natural lands, protecting over 7,600 acres of forests and habitats across our footprint.
As one of the leading publicly traded water, wastewater, and natural gas providers in the U.S., we are seeking a Revenue Recovery Coordinator to join our team. Reporting to the Credit and Collections Supervisor, this role involves managing revenue recovery and proactive collection of delinquent accounts, requiring independent analysis, judgment, and knowledge of fair debt collection practices. The coordinator will also track and report on key financial metrics such as revenue, bad debt, cash receipts, and bankruptcies.
Essential Duties
1. Review, evaluate, and develop action plans for delinquent accounts to support departmental and corporate goals.
2. Manage collection activities independently, using sound judgment and experience.
3. Provide training within your knowledge base for new and existing staff as needed.
4. Approve customer credit and ensure billing of deposits per company policies.
5. Monitor and verify collection of customer deposits.
6. Handle delinquent landlord/tenant, healthcare, and large commercial accounts, ensuring proper collection efforts.
7. Manage accounts seeking bankruptcy protection and coordinate with third-party collection agencies.
8. Oversee deferred payment arrangements and act promptly if defaults occur.
9. Administer credit extensions, update customer records, and manage account disconnections for non-payment.
10. Prepare and send notices to outside agencies in compliance with regulations.
11. Maintain proficiency with the Customer Information System for operational tasks.
12. Track and report on financial performance indicators.
13. Assist with additional tasks or projects as assigned.
Qualifications
* High school diploma or equivalent required; college degree preferred.
* At least three years of experience in customer service, collections, or billing.
* Knowledge of credit approval, collection, and billing procedures is advantageous.
Knowledge, Skills, and Abilities
* Proficiency in Microsoft Office applications.
* Excellent written and verbal communication skills.
* Strong customer service orientation.
* Ability to work under pressure and manage multiple projects.
* Team player with effective multitasking skills in a fast-paced environment.
Working Conditions and Physical Demands
* Primarily sedentary work, exerting up to 20 pounds of force occasionally.
Aqua is an Equal Opportunity/Affirmative Action employer. We provide accommodations for individuals with disabilities. For assistance or accommodations during the application process, call (1-877-271-9012).
To prevent conflicts of interest, family members cannot hold supervisory roles over each other or work in the same department.
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