What you will be doing:
Ensure all customer requests and enquiries are dealt with in an efficient and business-like manner
Provide clients with accurate written proposals and confirmations
Provide administrative support to the Commercial Manager.
Handle incoming calls and emails with regards to groups and reservations
Deal with rooming lists & all correspondence relating to group and reservations.
Follow the customer complaints process, ensuring the Management team are advised
Always provide the highest level of customer service
To co-operate and communicate with colleagues to ensure effective department teamwork
To attend any meetings, training sessions or courses that may be beneficial to you and yourdevelopment
Accurate profit and revenue capture, through correct pricing, posting and invoicing
AMRT1_UKCT