Job Description
Job Category: Social Care – Unqualified
Location: Llandough Hospital, Cardiff Council
Hours Per Week: 37.00
Start Date: Immediate start
Start Time: 08:30
End Time: 17:00
Salary: £19.81
Job Purpose
* To maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).
* To oversee the provision of training on the client record system.
* To oversee the system administration and client record system Helpdesk functions.
Duties and Responsibilities
* To assist in the development, implementation and maintenance of the Children’s Services client record system.
* To provide support to managers and staff in the development of Children’s Services operations in relation to the client record system.
* To provide client record system related solutions to Children’s Services operational developments and requirements.
* To liaise with Children’s Services Managers in relation to client record system requirements and developments.
* To provide input to client record system training materials to ensure they meet service requirements and oversee the provision of training.
* To organise and undertake recurring and developmental tasks relating to:
Recurring Development Tasks
* Systems administration and maintenance
* Systems support and helpdesk
* Systems and data auditing
* System testing and development
* Implementation of new and upgraded functionality
* To manage and configure the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.
* To optimize the availability of the client record system across the organisation ensuring the security and integrity of the system is not compromised.
* To assist in the optimum configuration of the client record system for current and future business processes.
* To manage, and where necessary, deliver the Children’s Services client record system helpdesk function, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.
Education & Training
IT qualification
Experience
* Experience of developing and making changes to an active client record system / database
* Experience of dealing with end user / IT system queries
* Experience of client record system / database troubleshooting
* Experience of effective working at the technical (CareFirst system) / non technical (staff and managers) interface
* Experience of writing and presenting reports or information for managers
* Experience of setting and achieving objectives
Skills and Abilities
* Excellent communication skills both written and oral
* Excellent IT user
* Comprehensive understanding of system or database administration
* Able to use service data and other information to develop a system
* Able to manage competing priorities whilst setting high practice standards
* Able to translate technical (client record system) requirements / needs for non-technical managers and vice-versa
* Ability to work effectively with staff at all levels
* Ability to focus on process, and develop and apply effective processes and mechanisms
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