BRF Ministries is a Christian charity. Our vision is to enable people of all ages to grow in faith and understanding of the Bible. We resource the spiritual journey of both individuals and the mission and ministry of local churches.
Supporter Care Officer - 2 positions available
Main purpose: To provide excellent customer and support services for BRF’s work.
Reporting to: Engagement Team Leader
Location: BRF Ministries office, Abingdon/ Hybrid (2 days/wk max. remote working)
Hours: Full-time (37.5 hours per week), permanent and Maternity cover Full-time (37.5 hours per week), Fixed term for 12 months only. Part time considered for the right candidate.
Salary: £26,500
Main Areas of Responsibility
* Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
* Process books, subscriptions and events orders received by post, telephone and online.
* Pack and post orders that require sending from the office.
* Process donations received by all forms, including web donations.
* Allocate payments received by BACS, cheque, or credit card.
* Conduct sales ledger reconciliations.
* Open and distribute the post.
* Assist in credit control.
* Manage office stock levels.
* Assist in processing of renewals and subscription releases.
* Order office and event stock.
* Circulate advance copies.
* Assist finance team with statements to account.
* Recording gift forms and storing them shared drives.
* Pick and pack courier and post orders.
* Advising colleagues of discrepancies and updates on other systems.
* Troubleshooting, finding information and actioning requests for auditors, KCLCT, Yeomans, Glassboxx and the other staff members.
* Updating Shopify product data.
* End of day reports.
Skills and experience
Essential
* Previous experience delivering high levels of customer service.
* Excellent communication and interpersonal skills, high degree of confident on the phone.
* Proficiency in using Microsoft Office, order processing and accounts packages.
* Ability to work well under pressure and to multi-task.
* Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
* Reliable and consistent.
* Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
* Strong commitment to the aims of the organisation.
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