About the job
We are looking for a Product Quality Supervisor & Assurance to join our Quality team and play a key role in maintaining and continuously improving product quality across our manufacturing operations. This is a hands‑on, site‑based role, working closely with production teams to ensure our quality standards are understood, embedded, and consistently achieved throughout the upholstery manufacturing process. You will be a visible presence on the shop floor supporting, challenging, and coaching teams to deliver right‑first‑time quality. If you have a strong background in furniture upholstery manufacturing, a sharp eye for detail, and the confidence to communicate clearly with people at all levels, this could be an excellent next step.
Responsibilities
* Managing the day‑to‑day quality requirements of the site from a holistic perspective.
* Working closely with production teams to communicate current quality performance and expectations.
* Identifying areas for improvement across people, products, and processes, and supporting their resolution.
* Ensuring quality tasks are met in line with process, regulatory, NCR and ISO requirements.
* Supporting site management with quality‑related improvement actions, training needs, and disciplinary processes, seeing them through to conclusion.
* Ensuring quality standards are consistently applied within upholstery operations, including prepping, frame assembly, sewing, and finishing, to minimise product rejects.
* Delivering quality‑focused toolbox talks where required.
* Supporting new product introductions in collaboration with the wider Quality and Development teams.
* Working with customer‑facing teams to inspect replacement orders prior to dispatch, when required.
* Maintaining visible quality messaging and visual management tools on site.
* Preparing and presenting clear feedback and quality updates for stakeholder meetings.
* Supporting good housekeeping standards, particularly during customer visits and audits.
* Upholding health and safety responsibilities for yourself and others.
* Living and promoting the Whitemeadow Vision & Values in everything you do.
* You may also be asked to carry out additional tasks within your capability to support business needs.
Requirements: Your Skills
* Strong ability to identify and address product and process non‑conformance.
* Ability to understand and interpret quality data and performance statistics and apply them practically on site.
* A proactive, solutions‑focused approach with strong attention to detail.
* Confident communicator, able to engage individuals and groups to improve performance.
* Proven experience within furniture upholstery manufacturing.
* Experience working within a quality or assurance role in a manufacturing environment.
* Familiarity with ISO or NCR‑driven quality systems.
Requirements: Your Attitude
* Positive
* Approachable
* Coachable
* 30 days holiday
* Staff discount on our products
* Formal and informal training opportunities
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