Description Summary Provide dedicated administrative and customer service support to the Commercial team, helping to strengthen relationships with retail and wholesale customers. Work closely with National Account Project Managers and internal stakeholders to manage account administration, maintain accurate data, and deliver a first-class service to customers. This role is ideal for someone seeking to grow a career in account management while developing strong administrative and customer-focused skills. Responsibilities Handle the day-to-day administration of accounts, ensuring accurate records, pricing, and promotional details are maintained. Support the team administratively with projects, including issuing of samples, ensuring communication of deadlines and thorough communications between customers and the team. Prepare customer documentation, contracts, and presentations to a high standard. Maintain systems and databases with up-to-date product, pricing, and promotional information. Act as a friendly, professional point of contact for customer queries, ensuring timely responses and effective resolution of issues. Build positive working relationships with customer contacts and internal teams to deliver an excellent service experience. Assist with organising and following up on customer meetings, including ownership of meeting notes and action tracking. Support the development and execution of account plans to drive sales and service levels. Monitor and report on stock levels, forecasts, and promotional performance to help avoid service issues. Track competitor activity and market trends to support proactive customer solutions. Work closely with supply chain, finance, and marketing to ensure smooth delivery of customer initiatives and on-time order fulfilment. Coordinate with internal departments to address any service concerns quickly and professionally. Be the main point of contact for customer service management, including determining current levels of satisfaction by conducting surveys/data analysis, publishing results and working with the team to facilitate improvements to follow-up surveys. Knowledge, Skills & Experience Excellent communication and customer service skills, with a confident and approachable manner. Strong administrative abilities and high attention to detail. Proficiency in Microsoft Office, especially Excel for data management and PowerPoint for presentations. Organised, proactive, and able to prioritise multiple tasks. Analytical mindset with a basic understanding of commercial metrics. Previous experience in an administrative, customer service, or FMCG/commercial role is desirable. Values Keeps the customer experience at the core of all decisions – Customer First Shows a desire to learn, improve, and take on feedback – Be the Best Collaborates effectively with colleagues and teams – Stronger Together Takes initiative and follows through on tasks – Make It Happen Supports the company’s sustainability and ethical standards – Socially Responsible General To take responsibility for the health, safety, and welfare of yourself. Actively follow the Company’s Health and Safety Policy, procedures, and safe systems of work Actively follow the Company’s Environmental Policy and procedures and play your part in the achievement of environmental initiatives Be responsible for your quality of work and ensure that any quality checks required are carried out.Seek support as necessary To observe and continually promote equal opportunities and diversity To undertake all reasonable training activity designed to support you in your role To gain an understanding of the company’s products To note, understand and comply with the Company policies and procedures. These documents will be available on People HR and available to sign independently. To undertake any such other reasonable duties within your skillset as may from time to time be required by your manager