I am working in partnership with a public sector organisation who are looking to appoint a Digitalms Officer on a contract basis to help support the organisation as they are going through a period of change. This role is an initial 8-week contract to start immediately, from Feb-April with the potential it could be extended.
They are seeking a Digitalmunications Officer to put customers at the heart of how they design and deliver their services. You’ll turn insight into action, crafting accessible, engaging content, coordinating consultations and events, and empowering their resident/customer panels to influence decision‑making.
This is a hands‑on role in a dynamicmunications team where no two days are the same. If you’re organised, creative, and data‑savvy—with a real “can‑do” mindset—you’ll thrive in their team!
What you’ll do
1. Champion customer voice: Identify issues early, coordinate responses, and close the loop with clear, timely updates.
2. Plan & deliver multi‑channelms: Web, social, email/newsletters, internal channels—tailored to diverse audiences and accessibility needs.
3. Bring strategies to life: Translate their Engagement &munications plans into campaigns, content calendars, and measurable activity.
4. Coordinate consultations & events: Bookings, logistics, collateral, surveys, and on‑the‑day support for staff and customer engagement.
5. Support resident/customer panels: Facilitate scrutiny reviews and performance monitoring; turn findings intopelling stories and case studies.
6. Create and edit content: Copy, imagery and short‑form video—optimised for each channel.
7. Use CRM & analytics: Track engagement, accessibility and impact; present insight simply and transparently.
8. Collaborate widely: Work with internal teams and sector partners to strengthen engagement and deliver social value.
9. Safeguardpliance: Equality, Diversity & Inclusion, Health & Safety, and Data Protection embedded in all outputs.
What you’ll bring
10. Excellent written and verbalmunication with meticulous attention to detail, tone and clarity.
11. Customer‑first mindset—able to relate to diversemunities and turn feedback into service improvements.
12. Super‑organised operator—managing priorities, meeting KPIs, and keeping projects moving.
13. Digital confidence—MS Office, social platforms, basic analytics;fortable summarising data for different audiences.
14. Creative flair—an eye for design and engaging storytelling (Adobe Creative Suite a bonus).
15. Team spirit & resilience—solution‑focused, adaptable, and happy to pitch in when plans change.
16. Values‑led approach aligned to our mission and behaviours.
The benefits of working for this organisation
17. Make a real impact: Your work directly shapes services and oues for their customers.
18. A collaborative team: Friendly, supportive and always improving.
19. Growth & learning: Space to innovate and share best practice across the organisation and sector.
Early applications are encouraged as this role is to start immediately.