Direct Dispatch Administrator
This role sits within our clients Commercial team responsible for managing the day-to-day order processing and customer service of our direct dispatch customers.
The DD Administrator will have excellent systems and organisational skills, work effectively in a team environment and have strong problem-solving abilities.
Hours: Monday to Friday 8.30am to 4.30pm
Pay rate: £13.47ph
Responsibilities
* Process and manage customer orders/data requirements through internal business systems and customer portals.
* Liaising with internal departments to ensure the smooth progress of customer orders.
* Preparing the operations team for daily dispatch printing labels and dispatch paperwork.
* Monitoring systems to ensure daily orders have been picked are available to collect when relevant carrier arrive.
* Respond quickly and effectively to customer enquiries through multiple shared inboxes.
* Handle incoming calls from internal and external customers.
* Run daily stock reports for individual customers.
* Support with the listing of new products, supplying customers with product information via their portals and forms.
* Summarise Customer Complaint report weekly.
* Run Outstanding Order report weekly.
* Monitor Carrier Invoicing.
* Monitor internal KPI’s and report monthly performance.
Key Skills/Attributes
* Experience in sales order administration and customer service.
* Proficient IT skills including MS Word, Excel, Outlook
* Analytical, numerically astute.
* Confident and professional listening, verbal and written communication skills.
* Excellent organisation skills, handling multiple tasks with a sense of pace and urgency.
* Must be able to work effectively in a team environment, remaining calm under pressure.
* Effective time management and problem-solving skills.
* Professional & self-driven work ethic.
To apply: call: 01733 347333 or send your CV to: peterborough@tmrec.com
Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
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