Job summary
Rushbottom Lane Surgery is looking to appoint an experienced reception manager to lead our reception team on a part-time basis for 30 hours per week over 5 days. This will include at least 2 days until 6pm.
If you are an experienced reception manager looking for a new challenge, then we would love to hear from you.
Main duties of the job
* Overall responsibility for the day-to-day running of the reception including staff management.
* Providing solid leadership, based on a sound knowledge of business management and human resource management, including recruitment.
* Driving innovation and modernisation.
* Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
* Arranging, co-ordinating and attending meetings.
* Taking responsibility for security, repairs and maintenance of the premises, services and equipment.
* Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
* Managing the computer system, including organising maintenance and developments.
About us
Rushbottom Lane Surgery is located in Benfleet, Essex. We are a busy practice with a large reception/admin team serving almost 20,000 patients across 2 practices.
We offer:
* NHS Pension Scheme
* Eye-care vouchers
* Health service discounts
* Minimum 33 days FTE annual leave, with long service enhancements
Date posted
27 April 2025
Pay scheme
Other
Salary
£14.50 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
28562
Job locations
91 Rushbottom Lane, Benfleet, Essex, SS7 4EA
Job description
For more details about this role, please see the attached job specification.
Person Specification
Experience - Essential
* Strong skills in HR, IT, and complaint handling
* Leadership and personnel management experience, ideally in healthcare
* Ability to deliver a vision and adapt to NHS targets
* Self-motivated, solution-focused
* Experience developing, implementing, and embedding policies and procedures
* Ability to work in a changing environment
* Excellent organisational, management, planning, IT, and communication skills
* Effective change management skills
* Experience in training needs analysis and staff appraisals
Disclosure and Barring Service Check
This role requires a DBS check due to the Rehabilitation of Offenders Act 1975 (Exceptions Order).
Employer details
Name: Primary Care Careers
Address: 91 Rushbottom Lane, Benfleet, Essex, SS7 4EA
Website: https://www.eoeprimarycarecareers.nhs.uk/
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