IT Services Manager
Location: Bridgwater, Somerset Hybrid (2 days on-site per week)
Salary: £65,000 £72,000 + £5K Car Allowance + Bonus (up to 10%)
Security Clearance: You must have lived in the UK for at least 3 years with settled or pre-settled status and be eligible for BPSS or higher security clearance.
Key Requirements
We are seeking an IT Services Manager with 58 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party contracts within regulated or safety-critical industries.
Essential qualifications and experience:
Bachelors degree in Computer Science, Information Technology, or a related field
Professional accreditation in ITIL, PRINCE2, APMP, or equivalent
Proven experience as a Certified Service Manager in service delivery management, particularly in system administration
Experience managing IT operations, support teams, and budgets
Excellent understanding of SLAs, compliance, service assurance, and contract/vendor management
Comfortable working with delivery tools such as Azure DevOps and JIRA
Strong stakeholder engagement, planning, and communication skills
Must be willing and able to undergo BPSS clearance
Experience leading a Systems Administration team is preferred ; alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support
Role & Responsibilities
As IT Services Manager, you will lead the operational side of IT service management, ensuring high standards across infrastructure, application support, and end-user services. Reporting to senior stakeholders, you will take ownership of service improvement, compliance, vendor oversight, and operational resilience.
Responsibilities include:
Overseeing the delivery of IT services to meet project and operational requirements
Managing the system administration team and related resources
Monitoring SLA compliance and ensuring services meet regulatory and business needs
Collaborating with vendors and internal teams to deliver secure and scalable systems
Driving continuous improvement initiatives across tools, processes, and delivery models
Ensuring effective change management and minimal business disruption
Leading service performance reviews, audits, and reporting
Managing licensing, service costs, and budget accruals
Ensuring seamless transition from project delivery into operations
Supporting finance with accurate forecasting and cost tracking
Building strong relationships with key stakeholders and third-party providers
Promoting a culture of collaboration, transparency, and service excellence
Key Deliverables
End-to-end IT service governance and assurance
Up-to-date licensing schedules, cost controls, and risk registers
Effective reporting on service metrics, issues, and compliance gaps
Coordination of risk management, change control, and continuous improvement
Delivery of reliable, secure, and scalable IT services aligned with green energy programme goals
Working Pattern & Travel
Hybrid working pattern expected on-site 2 days per week in Somerset
Travel and overnight accommodation allowance available if you live more than 1.5 hours from site
Why Apply?
This is a pivotal opportunity to contribute to one of the UKs most important sustainable energy infrastructure programmes. As IT Services Manager, you will play a vital role in delivering resilient, high-quality IT operations that support national efforts towards net-zero carbon targets .
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