We’re looking for a passionate, professional, and proactive Customer Care Advisor and is eager to make an impact. If you have experience on an FM helpdesk or in a high-volume customer service role, we want to hear from you! Duties of the Customer Care Advisor: * Delivering first-class service to clients and contractors * Managing emails and calls promptly and professionally * Supporting with queries, job assignments, and escalations * Liaising with contractors to monitor progress and chase updates * Administering and raising a high volume of quoted works * Ensuring accurate records and system updates * Supporting business KPIs and collaborating with engineers, site managers, and internal teams * Identifying ways to improve processes and response times The ideal Customer Care Advisor will have: * Tenacious, results-driven attitude * Confident and reassuring phone manner * Strong multitasking and prioritisation skills * IT literacy and experience using helpdesk systems * Professional, friendly, and calm under pressure * Passion for continuous improvement and teamwork In return, the Customer Care Advisor will receive: * Competitive salary * 22 days holiday bank holidays * 5% employer pension contribution * Health and wellness programme * Career development and progression opportunities * Full training and induction support If interested in this Customer Care Advisor role, please contact Holly on the details provided