Service Planner
£24,742 per annum (stater salary)
Permanent role
Commutable from Wrexham, Ellesmere, Oswestry, Shrewsbury
Additional benefits:
* Yearly salary enhancements
* 25 days holiday + bank holidays
* Free parking
* Hybrid opportunity after probation
* Full training provided
The Role: We are currently recruiting a Service Planner for a reputable company that provides premium equipment to a variety of industries. This role will suit a candidate with strong customer service and administration skills. Full training is provided for the role.
The responsibilities of the Service Planner:
* Supporting the service department by handling incoming calls and responding to customer enquiries.
* Managing key customer accounts and maintaining strong client relationships.
* Preparing repair estimates and following up with customers throughout the process.
* Answering calls for breakdown assistance, parts requests, and general customer queries.
* Performing general administrative tasks, including collecting and processing engineers' paperwork.
* Maintaining records for monthly KPI data and completing KPI reports.
* Monitoring and managing work in progress to ensure timely completion.
* Processing invoices and raising purchase orders.
The successfully appointed Service Planner will have:
* The ability to provide excellent administration and customer service.
* Strong IT skills (Google Suite and Microsoft packages)
* Excellent communication skills both verbal and written.
* Attention to detail.
* The ability to work productively in a fast-working environment.
* Manufacturing or service background (desirable).
The Client
Our client prides themselves on their innovation, service and performance. They are committed to delivering expert advice and excellent customer service. This is a fantastic opportunity where extensive training is provided.
Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.
Additional skills and job titles:
Administrator, Administration Assistant, Customer Service Advisor.
#J-18808-Ljbffr