KEY DUTIES AND RESPONSIBILITIES INCLUDE:
Promote a positive and collaborative working environment that reflects High Life Highland’s i-care values and supports the Charity’s purpose of Making Life Better - helping colleagues feel valued, work effectively together, and deliver great experiences for our visitors.
Deliver a high standard of customer service in your assigned area of work, whether that’s visitor services, retail or food and beverage, and contribute to the wider team by supporting other areas when operational needs require it.
To ensure service excellence and professional presentation standards are always maintained, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly.
Ensure your work area is always kept safe and secure by following site procedures, staying alert to potential risks, and reporting any incidents, hazards or concerns in line with our health and safety policies.
Assist with the delivery of group visits and private functions by preparing spaces, providing a welcoming presence during the event, and supporting with clear-up afterwards.
Maintaining accurate records and carry out administrative tasks as required.
Operate till systems, booking platforms and other relevant tools, including processing payments, confidently and accurately in line with training and procedures.
To assist with ensuring the security and safety of the Inverness Castle Experience and its grounds, in liaison with all other staff.
Ensure high standards of cleanliness across public areas, including toilet facilities, by reporting issues promptly and carrying out routine tasks where appropriate, in conjunction with our dedicated cleaning team.
Attend and undertake any training online or in person.
Contribute to our commitment to sustainability by working in an environmentally responsible way - including minimising waste, conserving resources, and supporting our Green Tourism goals.
Work on a rota basis, including evenings, weekends and bank holidays.
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