HYBRID | MONDAY - FRIDAY ONLY | PERMANENT ROLE
MUST BE FLUENT IN ENGLISH AND FRENCH, SPANISH, ITALIAN OR GERMAN
We are recruiting for a Customer Support Technician to work for our client in the manufacturing industry.
As a Customer Support Technician your duties will include
* Clarifying customer technical requirements ahead of new project installations and briefing the production team
* Supporting customers during project installation
* Setting up monitoring diagrams, users, alerts and calculations
* Attending site when required to support customer installations or investigate reported faults
* Assisting customers with technical queries and fault reports by phone, email and through a help desk ticket system
* Managing the return and replacement of faulty equipment
* Assisting with fault diagnosis and contributing to fault reduction
* Providing training to customers mostly using teleconferencing, sometimes on site or in our facility
* Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch
* Receiving returned equipment and diagnosing faults
* Carrying out minor repairs and refurbishment of equipment
To be a successful candidate for the Customer Support Technician role, you will:
* Have demonstrable experience of customer service in an engineering, or technical environment
* Excellent customer relations skills
* Fluent in English plus either Italian, Spanish, German or French
* Good ability with Excel, and other Office apps
* Understanding of IP Networking
* Site experience in Rail and/or Construction is preferred
The working hours and salary for the Customer Support Technician role are as follows:
* Monday to Friday
* 08:00-16:30
* Hybrid - 2 days from home, 3 days in the office
* Must be able to complete initial training in Milton Keynes office
* £33,000 - £35,000 Depending on Experience