Description
At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients.
Application Deadline
3 April 2026
Department
Legal
Location
Bolton
Key Responsibilities
* Handle a caseload of SCT litigated claims.
* Work with the Technical Manager to continuously improve best practice.
* Work in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales to ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.
* Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
* Support and develop the technical expertise of the teams, including development of pre‑litigated handlers, handlers issuing claims and/or handling SCT files through supervision and processing, and using the competency framework to enhance engagement and reduce attrition linked to development.
* Mentor and coach individuals to extend their technical knowledge and expertise.
* Identify training requirements and provide feedback to the Technical Manager.
* Develop all new starters to achieve their first financial authority within 6 months of joining Keoghs.
* Manage individual file handlers on a performance improvement plan for technical issues.
* Continuously review suitability of workflows/processes
o Identify to the Technical Manager
o Identify areas of risk and potential risk
o Track emerging trends / behaviours
o Identify areas of avoidable litigation
* Recommend strategies and actions to remove blockers and improve the quality of service and KPI performance delivered by the teams.
* Communicate, coordinate and drive delivery of agreed workflows/processes and strategies, monitoring success and ensuring consistency of approach.
* Support the Technical Manager in influencing, guiding and leading Team Leaders to deliver improved quality and client care, fostering discussions on continuous improvement, emerging trends and innovative solutions.
* Assist the Technical Manager with developing, delivering and ensuring onboarding training remains fit for purpose, including identifying training needs and delivering in accordance with plans.
* Identify and collate causes and trends from IRFs and drive towards swift resolution.
* Handle ad‑hoc referrals from the team and refer to the Technical Manager as necessary.
* Consistently achieve personal targets and objectives set by the business unit director and tactical delivery director.
* Ensure compliance with the SRA Standards and Regulations.
Working Hours
Monday‑Friday 9am‑5pm with 1 hour for lunch.
This role is based in the Bolton office with hybrid working.
Skills, Knowledge and Expertise
* Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers).
* Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).
* Litigation experience is essential.
* Previous experience of handling own caseload.
* Complete understanding of the claims process and delivery of client requirements, including achieving KPIs.
* Ability to plan and prioritise workloads, remain calm under pressure and comply with deadlines.
* Excellent listening and verbal communication skills.
* Ability to anticipate problems and identify solutions.
* A strong desire to invest in and develop others.
* Experience in supervising, training others and/or mentoring.
* Preparation for and attendance at client review meetings will be required from time to time.
* Close liaison with other teams and key stakeholders.
* Good working knowledge of Excel and PowerPoint (advantageous).
* Presentation skills – including delivery of training.
* Calm under pressure, able to re‑prioritise and delegate effectively when required.
* Confident with ability to take initiative, innovate and adapt to changing situations.
* Good team worker with flexibility to meet client service levels.
* Work effectively within the Keoghs Shared Values framework.
Benefits
* Davies Incentive Plan
* 25 days holiday per year, increasing with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) – automatically at single cover level, with option to add family coverage within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental‑health support and virtual wellbeing covering a wide range of topics, including physical, mental, financial and legal wellbeing.
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme
* Tech Scheme
* Season Ticket Loan
* Gym Flex
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation
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