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We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is what a career at River Island is like. And this is where yours starts.
Department: Retail Management
Employment Type: Permanent - Part Time
Location: Workington
Workplace type: Onsite
Compensation: £25,500 / year
What We Are Looking For...
Responsibilities:
* COMMUNICATION
* Set up team briefs and communicate / cascade store actions and targets.
* Check business communication channels and drive actions to achieve priorities.
* Effectively delegate accountabilities within the store team.
* Communicate and champion current business initiatives.
* Provide clear and concise communication when leading visits in your store when stepping up in management absence.
* CUSTOMER FOCUS
* Work with the management team to actively look for ways to improve a customer-focused culture in store and within the team.
* Drive conversion, footfall, and all service KPIs in store.
* Adjust approach frequently to meet customer needs and improve service.
* OPERATIONS
* Create a safe & secure working environment for self, colleagues, and customers by working with the Management Team to comply with all Health and Safety & Retail Risk legislation, policies & procedures.
* Support the Management Team in ensuring all Health and Safety & Retail Risk training is completed and up to date for your team.
* Complete price events and promotional activities in line with company communication.
* Drive delivery process and productivity in line with company expectations.
* Ensure daily replenishment and size availability checks are completed within company timescales.
* Work with the management team to action daily stockroom walkthroughs and identify product opportunities.
* VISUAL & COMMERCIAL
* Support in implementing and maintaining exceptional company layouts, sale launches, and visual merchandising standards.
* Conduct daily walkthroughs in store, identifying areas needing visual attention in management absence.
* Analyze data using company tools to ensure the Commercial File is up to date and opportunities are identified and acted upon. Maintain a good knowledge of your store profile and performance.
* PEOPLE
* Support proactive recruitment of the best team, ensuring thorough induction.
* Develop and coach Sales Advisors, providing prompt, constructive, and encouraging feedback, with follow-up where necessary.
* Handle difficult conversations in the best interest of the store and individual.
* Be competent in taking notes in formal meetings and knowledgeable about people processes.
* Support a culture of recognition and promote diversity and inclusion within the store.
* COST & BUDGETING
* Be aware of store performance and controllable costs, and take actions to improve.
* Check daily deployments to ensure sufficient staffing to meet store priorities and KPIs.
Behavioral Competencies:
* ACCOUNTABILITY
* Hold self and others accountable for store operations in management absence. Take on challenges and adhere to policies and work requirements.
* DRIVES ENGAGEMENT
* Drive a culture of motivation, recognition, and involvement to help achieve store objectives.
* DRIVES RESULTS
* Consistently achieve results under challenging circumstances, maintain high standards, and focus on timely task completion.
* EFFECTIVE COMMUNICATION
* Adapt communication style to others' needs, listen actively, ask questions, and confirm understanding.
* PLANNING & PRIORITISING
* Plan and prioritize work to meet store goals, understanding main tasks and necessary resources.
* PROBLEM SOLVING
* Analyze information to solve problems effectively and identify opportunities, using root cause analysis and problem-solving methods.
This Is For You...
* Discount - Generous 50% staff discount & uniform allowance to enjoy our latest products!
* RI Rewards - Benefits including discounts, financial advice, wellbeing solutions, and a bonus scheme.
* Island culture - Support with Kindness Cupboards and partnerships with the Retail Trust.
* Family Hub - Support for diverse family setups, including enhanced maternity, paternity, adoption, & fertility treatments.
* Giver Island - Giving scheme, a dedicated day, and matched funding.
* Opportunities - Focus on progression and skill development through training and qualifications.
* Pension - Contributory private pension scheme.
* Holiday - 28 days paid holiday, including Bank Holidays, with options to buy extra holiday.
Keeping You Safe...
At River Island, we are committed to safeguarding all employees and promoting British Values, including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs.
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