Overview
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey...
The Holiday Inn Blackpool & Marco's New York Italian Restaurant, an IHG Hotel opened in April 2024. This brand new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The hotel boasts 144 bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian, with independent street access.
Role
As Guest Services Manager F&B at the Holiday Inn Blackpool, you will be responsible for the day-to-day service running of food & beverage throughout the hotel. Driving service in both the restaurant and bar and leading the team on the floor.
Our Benefits
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Stream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
A Day in the Life of the Guest Services Manager F&B at the Holiday Inn Blackpool
* Lead and motivate the food & beverage team in delivering excellent, personalised guest service
* Create a welcoming environment in all food & beverage outlets, fostering a culture of great service
* Collaborate with all hotel departments to ensure a seamless coordination between food & beverage service and overall guest service within the hotel
* Manage daily staff rotas, ensuring adequate staffing levels across all food & beverage outlets, whilst also supporting the team in their own work-life balance
* Manage departmental recruitment needs, collaborating with HR when required to ensure adequate staffing levels throughout the year
* Work closely with the senior leadership team to ensure effective departmental communication
* Conduct regular team meetings to communicate expectations, updates and operational goals
* Collaborate with the Head of Food & Beverage and senior leadership team to conduct performance reviews, identifying training needs and facilitate ongoing development opportunities
* Lead by example and work collaboratively with the senior leadership team to drive initiatives to promote employee engagement, retention and morale that foster a positive working environment for all team members
* Monitor feedback from guests and implement improvements to service and operations as needed
* Contribute to the success of the Marco Pierre White brand by ensuring brand standards are adhered to by the food & beverage team
* Conduct duty management responsibilities and act as hotel ambassador, with a full understanding of hotel and brand standards in all areas of the hotel operation
What we need from you
* Proven experience within and F&B background, ideally within a hotel environment
* Strong leadership skills with the ability to motivate, train and manage a diverse team
* Excellent communication, organisational, and time management skills
* A sound knowledge of food & beverage, with a passion for delivering exceptional service
* Strong financial acumen, with experience of managing budgets and achieving revenue targets
* Proficiency in point-of-sale systems, on-line booking channels and inventory management tools
* Experience in performance management, including conducting regular team meetings, appraisals and providing constructive feedback to the team
* Ability to handle guest feedback and complaints professionally, ensuring prompt resolutions to any issues
* A thorough understanding of health & safety regulations and food safety standards
* Flexibility with working hours which will include evenings, weekends and public holidays, as needed by the business
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
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