Keep our spaces safe, seamless and high-performing.Lead from the front as our Facilities Manager. At Intercity, the quality of our buildings shapes every experience our people and visitors have with us. From safety and compliance through to presentation and day-to-day functionality, facilities really matter. Were looking for an experienced Facilities Manager to take ownership of operational delivery across our estate, leading day-to-day facilities management and ensuring our sites are safe, compliant, welcoming and consistently well-run. This is a hands-on, visible role for someone who thrives on ownership, structure and high standards. About the role As Facilities Manager, youll be the operational heartbeat of our buildings. Reporting to the Head of Facilities, youll lead BAU FM delivery across multiple sites, maintain strong on-site presence, and ensure smooth, compliant and efficient building operations every day. Youll work closely with contractors, internal teams and stakeholders while supporting Health & Safety priorities, sustainability goals and continuous improvement across the estate. Key responsibilities as Facilities Manager: Operational Facilities Management Own day-to-day FM delivery across all sites, ensuring consistency, quality and service continuity Act as the first escalation point for operational issues, service failures and contractor performance Oversee PPM delivery, reactive maintenance, permits-to-work, access control and contractor mobilisation Lead the helpdesk workflow from triage through to close-out and reporting Maintain strong on-site visibility to uphold safety, presentation and occupier experience Lead front-of-house and visitor experience standards in line with the Intercity brand Health & Safety & Compliance Apply Health & Safety policies on the ground, supporting the H&S Manager and committee Embed safe systems of work, RAMS verification and controlled contractor access Complete routine site checks, escalate risks and maintain statutory records Keep compliance documentation audit-ready and up to date ESG, Performance & Improvement Support sustainability and environmental initiatives across facilities operations Track utilities, waste and environmental performance and promote practical improvements Drive supplier performance through KPIs, SLAs and regular reviews Lead root-cause analysis and embed corrective actions that actually stick People, Stakeholders & Commercial Control Build strong working relationships with suppliers, occupiers and internal stakeholders Support, coach and develop FM team members Assist with budget control, PO management, quotations and tender activity Challenge costs and scopes to ensure value for money and service quality Key experience required: Proven experience managing multisite facilities operations Strong knowledge of Health & Safety, building compliance and statutory requirements Experience managing contractors, SLAs and operational performance Commercial confidence reviewing quotations, costs and supplier delivery The ability to stay calm, decisive and structured in a fast-paced environment Qualifications IWFM Level 45 (or equivalent) IOSH Managing Safely Full UK driving licence Willingness to support out-of-hours rota activity when required What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About The Company Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of 92 Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.