Senior IT Support Engineer, 2nd Line/3rd Line
Location: Bristol
Salary Range: £30000- 50000 + Benefits
Your Role: Lead, Troubleshoot, Enable
As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and Servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.
Core Responsibilities:
Windows Desktop & Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.
Virtualisation : Design, deploy, and manage with VMware ESXi/vCentre and Hyper?V; clustering is a strong advantage
Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent.
Cloud & M365/Azure : Own administration of Microsoft?365, Azure, and Intune.
Scripting & Automation : Build and adapt scripts in PowerShell and other languages to automate processes.
Networking & Security : Configure Routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and Firewalls (Sophos XG/Cisco).
Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.
Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.
? You'll Stand Out With:
Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4.
Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).
Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.
Containerisation know-how (Docker, Kubernetes).
Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles
? What We Offer:
Growth & Recognition : Structured training, certification support, and career progression.
Modern Work Environment : Collaborative culture, flexible working, and access to the latest tools and platforms.
Impact & Influence : Be central to key infrastructure projects and security initiatives that shape our future success.
Competitive Package : Strong base salary, performance bonuses, healthcare, and pension plan.
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