Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
1. Being an ambassador for the John Lewis brand with great customer service as your number one priority.
2. Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
3. Helping load up your lorry with the day's deliveries working alongside the warehouse team.
4. Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
5. Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
6. Keeping up to date with new products and technologies to help you perform your role at your best.
7. Maintaining a safe working environment.
Essential skills/experience you'll need
1. Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
2. Manual C1 UK driving licence (with a maximum of 6 points).
3. DCPC (Drivers Qualification Card) and Tachograph Card.
4. Previous experience driving a 7.5 tonne vehicle.
5. Previous experience in a customer-facing role.
6. Great verbal communication skills both over the phone and face to face.
7. Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
8. Good understanding of technology.
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