Job Title : Sports Facility Assistant LSB-004 Job Category : Facilities Category : Agency Workers - Temporary Level 1 Name : Environment Neighbourhoods & Growth Client Location : Sports Centre, Southwark Hours Per Week : 15 hrs pw Start Time : 9:00 End Time : 20:30 1. Focus on providing exceptional customer service by making all visitors feel welcome and valued at the sports facilities. 2. Ensure the safety of both customers and colleagues by maintaining a hazard-free environment through safe working procedures, regular spot checks, up-to-date records, and prompt action to minimize risks. Report incidents and accidents according to the established service operating procedures. 3. Ensure all clubs and organizations utilising the facility adhere to their booking terms and conditions, and liaise with the bookings and maintenance teams to address customer feedback and service satisfaction. 4. Ensure the facilities open and close on time, and take appropriate measures to avoid and address anti-social behaviour, while also reporting any incidents. 5. Maintain the facilities both inside and out, including regular waste collection and disposal, and conduct inspections to identify any necessary maintenance or cleaning. 6. Ensure a clean, comfortable, and presentable environment for customers through the implementation of regular cleaning schedules. 7. Identify opportunities for the center's development by seeking customer feedback, liaising with user groups and other stakeholders, and identifying gaps in the program of activities. 8. Promote physical activity and its associated health benefits to the public. 9. Support the delivery of on site sports and physical activities or events as and when the programme requires and permits