Exciting Career Opportunity as a Parts Customer Service Coordinator at Linde Material Handling.
Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence.
The purpose of the role is to manage all customer support operations related to spare parts supply for LMH UK's depots and direct customers, ensuring pro-active service and support, in order to exceed our customer’s expectations.
In this role, you will;
•Day to day contact with internal and external customers by utilising all methods of communication.
•Pro-active management of customer requirements and effective resolution of issues.
•Prepare and issue quotations for customers.
•Sales order entry for direct customers and or engineers.
•Creation and maintenance of non-Linde parts within the system.
•Obtain quotes and place purchase orders for non-Linde parts with external suppliers.
•Work closely to the MRP Team on back orders to progress internally.
•Communication of delivery dates to the customers.
•Compile Customer/Region specific KPIs as required.
•Proactive management of customer Trucks Out of Action, investigating and supporting the quickest resolution.
•To investigate and resolve logistics queries for all customers.
•Creation of customer returns authorisations and credits.
•Administer technical queries where possible.
•Resolve invoice queries in a timely manner.
•To host and participate actively in customer reviews where necessary.
•Make arrangements for courier shipments as required.
•Maintain and ensure continuous improvement of Customer Services KPIs – Customer Satisfaction Rates, Average Speed of Answer, etc.
•Attend quarterly meetings with Aftersales teams.
We offer:
At Linde Material Handling, we believe in rewarding our people. Your package will include:
1. Competitive salary based on experience
2. 25 days annual leave plus statutory bank holidays
3. Additional holiday entitlement for long service milestones
4. Company pension scheme (6% employer contribution, minimum 4% employee contribution)
5. Access to discounts from major UK brands
6. “Recommend a Friend” bonus scheme
7. Eligibility for Employee Incentive Schemes
8. Laptop and phone provided
Tasks and Qualifications:
We’re interested in candidates with experience in a prior customer service position, with strong communication skills at all levels and the ability to prioritise, and work to tight deadlines.
Bring your expertise, enthusiasm, and commitment to excellence, and we’ll provide the tools and support to help you succeed.
Our Commitment to Inclusion: Linde Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation. If you require adjustments during the application or interview process, please let us know.
Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.
Ready to join us? Apply today and take your career to the next level!