Are you highly organised, customer‑focused and confident managing a fast‑paced order process from start to finish? Do you enjoy building relationships, solving problems, and keeping things running smoothly behind the scenes?
We're looking for a Supply Chain & Customer Service Coordinator to join our client's team and play a key role in ensuring customers receive the right products, at the right time, every time.
What you'll be doing
You'll be part of the Supply Chain & Customer Service team, responsible for managing the full end‑to‑end order journey. Your day will include:
Building strong relationships with customers and suppliers at all levels
Processing and checking high volumes of customer orders accurately
Creating Excel order books showing delivery dates and lead‑time performance
Updating and maintaining the ERP system from order entry to final delivery
Identifying at‑risk orders and providing updated ETAs or alternative solutions
Managing returns, collections, PODs, invoice discrepancies and other queries
Liaising with internal teams to ensure on‑time fulfilment
Raising and chasing purchase orders, monitoring stock and addressing non‑conformances
Reviewing the daily suggested order report and maintaining correct min/max stock levels
Providing proactive communication to customers against contract KPIsThis is a hands‑on, fast‑moving role where no two days are the same - perfect for someone who loves organisation, communication and problem‑solving.
What we're looking for
Strong written and verbal communication skills
Confident phone manner and professional email etiquette
Competent in Microsoft Outlook, Excel and Word
High attention to detail with accurate data entry skills
Ability to plan, prioritise and work to deadlines
Self‑motivated, organised and able to work independently and as part of a team
A polite, professional and customer‑focused approach
What's in it for you?
✔ 25 days holiday + bank holidays
✔ Free onsite parking
✔ Pension scheme
✔ Flexi‑time
✔ Friendly, supportive team environment
✔ Secure, long‑term permanent role
How to apply
If you're organised, proactive and enjoy working in a busy supply chain / customer service environment, we'd love to hear from you.
Apply today and join a team where your contribution genuinely makes a difference.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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