Job Title: Claims Handler
Department: Small Claims Recovery
Location: Newcastle upon Tyne
Salary: £25,000-£28,000 per annum
About the Role
Are you an experienced Claims Handler or looking to take the next step in your career? We are seeking a dedicated and proactive Claims Handler to join a Small Claims Recovery team. In this role, you will be responsible for managing a caseload of Uninsured Loss Recovery Claims, primarily focusing on vehicle damage and credit hire recovery. You'll take claims from inception to conclusion, ensuring efficient handling, communication and resolution.
Key Responsibilities
Review and manage approximately 100-140 claims files at various stages
Handle telephone enquiries from clients, introducers, insurers, solicitors and other relevant parties
Maintain accurate records of key dates and ensure proper database/file management
Liaise with insurers, hire car companies and engineers to negotiate settlements
Prepare court papers and assist with litigation when necessary
Assess the prospects of success in litigation and gather relevant evidence
Regularly report updates to clients and team leaders
Collaborate with other team members to ensure smooth file handling
Ensure that any potential issues or delays are communicated to your team leader
Conduct litigation up to and including final hearings on behalf of the client
What We're Looking For
Previous experience in credit hire or litigation is desirable, though claims handling experience in any field will be considered
Strong knowledge of legal concepts and procedures, including the issue and service of proceedings
Excellent attention to detail and a keen focus on providing great client care
Proficient in Microsoft Office and time-recording software
Strong organizational skills and the ability to handle conflicting priorities effectively
A proactive, enthusiastic, and conscientious team player with excellent verbal and written communication skills
Ability to work independently while meeting deadlines and contributing to the success of the team
Why Join Us?
A competitive salary with a market-leading bonus scheme
Monday to Friday working hours (9am-5pm) with a 1-hour unpaid lunch
An opportunity to grow and develop in a dynamic team environment
Work in a supportive, collaborative and positive team atmosphere
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
TPBN1_UKTJ