Our well known Client is looking for a French speaking Customer Service with an additional EU language. £28-£30K based upon skills and experience Working hours: 40 per week, Monday to Friday, 8 per day, with 1-hour unpaid lunch break. Hybrid working Languages: French another EU language Key Responsibilities: To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request To monitor/navigate multiple systems and ticket queues constantly throughout the workday To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc) To implement process improvements which will improve operational effectiveness and enhance profitability To ensure that customer account records are kept up to date for audit purposes To identify and resolve with the data management team any master data errors affecting the OTC process To provide support for other members of the team (and back up as required for other CS teams)