Working for a Bank in the City of London, you will operate as a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations.
Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.
Key Responsibilities
* Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
* Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
* Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
* Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
* Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
* Maintain and update support documentation, knowledge bases, and runbooks.
* Participate in environment management (refreshes, patching, configuration) as required for support continuity.
* Support release management by validating and testing new Murex releases or patches from a support perspective.
* Contribute to continuous improvement of support processes, automation, and monitoring tools.
* Nimble to work on projects & BAU Support issues, as part of a team & individual contributor
* A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s
* Manage / contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status
* Strong, Clear and precise communication (Oral & Written) is a key requirement for the role.
Urgency on business related issues and manage business expectations.
Main Areas:
* Support the Global Markets, Commodities business in Murex.
* Market data (real time contribution, end of day,) for assets
* Risk reporting (strike maps, scenario reporting)
* Reporting for support function (deal valuation, market data)
The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – Stand up’s, prioritization, internal support catch-up)
Add value by:
* Helping out with
* User needs collection and anticipation.
* Analysis of these needs and definition of the required specifications.
* Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision
* making.
* Implementation and delivery of retained solutions.
* Support and documentation.
* Bug tracking, continuous software evolution.
* Make recommendations regarding architecture, technologies, and IT solutions.
* Analysis, problem solving and escalation.
* Carry out training and skills assessments at regular intervals.
Follow the branch compliance rules
Propose new projects to the business, take lead of support topic, covering notably:
* Innovative solutions
* New business, activities, and products
* Opportunities for efficiency improvements
* Operational risk reduction
Reporting :
* Timely progress updates to direct management as deemed necessary.
Key Skills (Mandatory):
* At least 8-10 years’ experience of working with Murex, in a Support role with a BA background, with deep expertise in troubleshooting and resolving issues.
* Experience of implementing and supporting Murex v3.1 with Regards to Front Office, lower version of Murex is a strict no go.
* Experience in Implementing both Linear and non-Linear Products in Murex
* Ability to build out multiple strategies / payoff’s as per business needs
* Strong Exposure on Front Office Module in Murex:
Key Skills:
* Simulations
* RM (Risk Matrix)
* Pricing
* Market Data
* Pre-trade – Debug pricing related issues for FO
* Workflows – Exchange exclusive workflows – integrate various exchanges with Murex
* CICD is a must have
Note: above list is not exhaustive, but are Must have’s:
* Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex.
* Expertise in Capital Markets across different Asset classes and Front to back knowledge of the trade lifecycle, including modelling these in Murex
* Experience in binary version updates
* Ability to do a risk assessment on cross asset impact for releases e.g. FX vs Commodities module
* Past experience / knowledge of integrating flex pricing models, ability to debug and get to the root of the problem, working on defining a solution to fix the underlying problem
* Strong experience around static data setup in Murex including generators, curve setup, Datamart etc.
* Experience with Livebook, PVLAR, Real time pricing, Risk Matrix is a must. RBPnL would be an advantage
* Past experience of release validations to ensure the releases into production have been verified
* Multitasking and ability to work on multiple issues within Murex
* Experience with incident, problem, and change management in a production support environment.
* Think Big and out of the box, propose strategic solutions, critically analyse the existing setup and propose any improvements that add value.
* Knowledge of events setup and lifecycle in Murex
* Ability to debug various issues that are encountered
Personal Skills:
* Strong analytical and problem-solving skills.
* Calm under pressure, with a sense of urgency for critical incidents.
* Excellent communicator, able to explain technical issues to non-technical users.
* Team player, willing to share knowledge and support colleagues.
* Proactive, detail-oriented, and committed to continuous improvement.
* Ability to pick up and process information independently and quickly.
* Strong interest in the global markets business
* Fast-learner and pro-active approach
* Effective communication skills (business-oriented and technical-oriented)
* Ability to work with geographically distributed stakeholders.
* Be a Team player, help the junior members of the team and work as a cohesive unit.
* Build a strong relationship with peers in Head Office and other European locations.
* Work with the wider GMR teams in London to ensure seamless integration.
* Take ownership and at times be a conduit / coordinator for issues that are dependent on external teams/factors
* Ability to take the lead on issues with the vendor and work constructively to resolve the issues in a timely fashion
* Understand when a situation needs us to be proactive or reactive.
* Liaise with users directly, regularly follow up on issues and provide regular updates and timeliness.
Additional Skills:
* Strong experience with Agile methodologies, Sprints, Kanban Board, Sprints review, Dev Ops solution
* Experience in liaising with Senior Management – Head of Desks, Business Managers, Senior Front Office users, including stakeholder management
* Effective communication skills (business-oriented and technical-oriented)
* Previous experience in working with Banks and FI’s.
* Ability to work in a demanding environment with strong business exposure.
* Ability to work as a team and individually with key information being fed back to the team