Customer Service Administrator £12.85ph 3 month contract Full time- 37 hours per week- Monday to Friday Office based- Mundells, Welwyn Garden CityIn the role you will be providing professional support to the extensive customer base and a team of Customer Account Managers whilst reporting to the Customer Services Team Leader. You will be handling inbound and outbound telephone based customer queries on a daily basis with the goal of driving excellence in customer satisfaction and promoting the organisation while increasing the company's revenues through increased sales. Main Areas of Responsibility Your range of Customer Service and administrative duties will include; * Providing excellent customer service on all enquiries via the telephone, email or the web-platform. * Providing support on general customer matters and dealing with third party correspondence. * Completing accurate and efficient input of sales orders within agreed SLA's and responding to delivery enquires. * Communicating with the Customer Account Managers, buyers and other internal partners on customer order enquires. * Assessing customer needs and making pro-active recommendations. Upsell and cross sell where possible * Undertake a range of administrative duties, filing, faxing, scanning and photocopying and deal with all general matters including, correspondence, invoices and timesheets according to local procedures * Occasional Reception cover durin...