Company Description
Berkshire Arms, Bath Road, Midgham, RG7 5UX,
As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
There has never been a better time to join our evolving hotel company and be part of this incredible journey. A multi-year development plan to transform our properties into boutique design-led hotels, with a fresh and local approach to dining, means we will provide our guests with a luxurious setting in which to unwind.
Job Description
As a Night Porter, you will...
* Provide customers with a heartfelt and memorable experience each and every time they visit
* Be the first point of contact for late arrival check-ins and walk-ins
* Ensure guest and business safety and security is top priority at all times
* In the event of a fire, evacuate all guests and team from the business safely and quickly
* Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
What you’ll bring…
* Willingness to learn and expand your skills
* Great eye for detail, making sure every pint is poured to perfection
* A passion for giving great service and ensuring every customer receives a warm welcome
* A positive can-do attitude and be a real team player
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