Commercial Vehicle Service Advisor required in Newport.
1. Starting salary up to £28-31,000 per annum.
2. Access to a departmental profit bonus, which pays roughly £300-600 per quarter (accessible after a 6-month probationary period).
3. Monday to Friday alternating shift rota. Week 1: 7:00am-4:00pm. Week 2: 8:00am-5:00pm.
Due to business expansion, a not-to-miss opportunity has become available for an experienced and professional Vehicle Service Advisor for our client's franchise-approved commercial vehicle dealership in Newport.
Reporting to the Service Manager, in the role of a Vehicle Service Advisor, you will work alongside one other Vehicle Service Advisor, and your key responsibilities will include:
4. Correctly capturing all customer details and vehicle faults at the first point of contact.
5. Taking telephone bookings from customers and accurately loading them into the workshop.
6. Raising job cards and ensuring all necessary and compliant documentation forms part of the job pack.
7. Informing customers of their ongoing vehicle status.
8. Entering additions/changes to our client's customer database.
9. Handing over finished vehicles to customers.
10. Giving customers detailed explanations on the extent of repairs.
11. Monitoring whether repairs are being carried out to the required delivery time.
12. Actively sell after-sales services to include Service Contracts.
13. Discussing and arranging payment with customers.
14. Booking in vehicles to ensure continuity of workshop loading.
15. Provide advice on warranties and service requirements.
16. In the case of legally required inspections, explain the necessary vehicle test requirements.
17. Arrange schedules for MOT/vehicle inspections.
The successful Service Advisor would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Very strong organisational skills, along with knowledge of Microsoft Office, Excel and DMS systems (Kerridge/ADP preferable) would be of high priority. Current or recent experience as a Vehicle Service Advisor within a franchise-approved vehicle dealer is essential to our client at this stage, alongside a full, clean UK driving license with minimal points. Experience in a commercial vehicle dealership is desirable.
For your hard work as a Vehicle Service Advisor, our client is offering:
18. Starting salary up to £28-31,000 per annum.
19. Access to a departmental profit bonus, which pays roughly £300-600 per quarter (accessible after a 6-month probationary period).
20. 22 days annual holiday allowance plus the 8 bank holidays, increasing over the length of service.
21. Full manufacturer-accredited training.
22. Company pension scheme.
23. Fantastic career development prospects with a long-established commercial vehicle dealer group.
24. Monday to Friday alternating shift rota. Week 1: 7:00am-4:00pm. Week 2: 8:00am-5:00pm.
25. No weekends required!
If you are interested in hearing more about this Commercial Vehicle Service Advisor job in the Newport area, please contact Harry Woodcock at Perfect Placement Today.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Motor Trade Job, be sure to contact our team today. We have over 1800 automotive vacacancies across the whole of the UK.