.fit_to_content{width:%;height:auto}Your role
As a Service Planner, you will be responsible for the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.
Your responsibilities will include:
1. Planning and scheduling service and breakdown visits to ensure timely and efficient delivery
2. Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly
3. Preparing formal quotations for service and remedial works, including relevant technical specifications
4. Managing engineer diaries and planning boards within the Click system
5. Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit
6. Monitoring job progress, recording completion, and arranging any follow-up or additional works
7. Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements
8. Supporting warranty and breakdown activities in collaboration with the Service Manager
9. Identifying and resolving planning or operational issues proactively
10. Maintaining accurate and up-to-date customer records and service documentation
11. Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently
12. Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You’ll ideally bring:
13. Strong organisational and analytical skills
14. Experience working in a service-focused environment, communicating with customers by phone and email
15. A proactive, positive approach with a focus on quality and customer satisfaction
16. Confidence using IT systems and the ability to learn new tools and processes
17. The ability to work collaboratively as part of a team
18. Residency within a commutable distance of the Kingsdown office
19. Geographical knowledge of the Southeast (desirable, but not essential)
In return, we offer
20. A positive, inclusive team culture that encourages collaboration and innovation
21. Structured training and ongoing development opportunities
22. Continued technical training and support throughout your career
23. Company-provided laptop and mobile phone
24. Clear opportunities for career progression, we invest in developing our people
25. A competitive benefits package
Contact information
Talent Acquisition Team: Harriet Strauss