Overview
Customer Service Advisor - Seasonal role at THG Ingenuity.
Location: Gadbrook Park, Northwich (Office Based)
Contract: 3 months & 6 month contracts available
Shifts: 8am-11pm, 1 in 3 weekend shift
Start Date: Monday 10th November & Monday 17th November
What’s the role?
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries—from product advice to resolving order issues. You’ll engage with customers across live chat, phone, email and social media, ensuring every interaction reflects our commitment to outstanding service. You’ll receive continuous support and specialised brand training to deepen product knowledge and experience products first hand.
We are looking for someone who is ready to tackle challenges head-on and see tasks through to completion.
Key Responsibilities
* Working across multiple channels including emails, phones, live chat and social media.
* Work towards achievable department targets while maintaining high quality at each point of contact.
* Engaging with customers daily in a polite, professional manner.
* Assisting customers with product advice and general service queries.
* Collaborate with team members and different departments to enhance overall customer service.
* Utilise ongoing training to deepen product knowledge and deliver top-notch service.
Role Requirements
* Strong written and verbal communication skills
* Willingness to learn and develop new skills
* A professional, friendly and hard-working individual
* Demonstrated alignment with core values: Show up, Dig in, get it Done
What’s in it for me?
Career Development
* Access bespoke development programmes designed by THG’s in-house L&D team
* Upskilling programme delivered in partnership with an industry-leading training provider
Enhanced Leave
* 25 days annual leave plus bank holidays
* Birthday day off; enhanced maternity and paternity pay depending on service length
* Up to 10 days compassionate leave
* Buy back up to 3 days per year
* Up to 2 days volunteer leave after 12 months
Wellbeing Support
* On-site and virtual GP appointments
* In-house CBT therapist
* On-site dentist for routine and emergency care
* 24/7 Employee Assistance Programme (EAP) via Bupa
* State-of-the-art on-site gym at Manchester offices
* On-site physio
Other Perks
* Salary sacrifice scheme for personal tech (up to 12%)
* Staff discount on THG brands (up to 50%)
* On-site staff shop and barber
* Refer a friend and earn up to £1000 when they pass probation
* Anniversary gifts at 5 and 10 years of service
Equal Opportunity
We are an equal opportunities employer. We’re committed to a diverse and inclusive workplace and encourage candidates from all backgrounds to apply. If you require any adjustments to the recruitment process, please email talent@thg.com. You don’t need to disclose a disability or condition; tell us what support you need. THG Ingenuity is a Disability Confident Committed employer, and we welcome adjustments to help you perform at your best. We are committed to creating a diverse and inclusive environment and welcome applications from all sections of the community.
Note: We endeavour to respond to every application within 14 days. For questions about this or other THG Ingenuity roles, please contact the Talent team.
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